Job Introduction

Are you passionate about delivering exceptional customer service and driven by the thrill of achieving sales success? In this role, you’ll be at the forefront of our member experience, combining outstanding telephony service with a strong focus on consultative selling that makes a real difference.

As the first point of contact for new members, you’ll build meaningful relationships, uncover individual needs, and confidently guide new members toward the right products and services. This is more than just answering calls — it’s about creating memorable interactions and driving sales through impactful conversations.

You’ll use your product knowledge and persuasive communication skills to present compelling options, overcome objections, and ensure every new member feels heard, supported, and valued. Your ability to influence outcomes will directly contribute to new member satisfaction, loyalty, and your own performance goals.

If you're target-driven, persuasive, and thrive in a fast-paced, phone-based environment, this is your opportunity to shine. You’ll be part of a supportive team where your enthusiasm, resilience, and results are recognized and rewarded.

Ready to grow your career and make a measurable impact? Apply today and turn your passion for sales into success.

If your application is successful, you will be invited to join one of our assessment centres that will be scheduled week commencing 5th January with a start date of Monday 9th February.  This will give us the opportunity to meet you and for you to chat with the team, hear more about MPS, and how we work together to support our members. 

Role Responsibility

• Serve as the first point of contact via phone, delivering friendly and professional service.
• Build strong relationships by understanding needs and offering tailored solutions.
• Drive sales through consultative conversations, showcasing product value and confidently overcoming objections.
• Meet performance targets while maintaining accurate records and contributing to a collaborative team environment.

The Ideal Candidate

• Exceptional communication & member focus – confident, professional manner with strong listening and empathy skills.
• Sales, negotiation & retention mindset – skilled in promoting products, overcoming objections, and building loyalty.
• Driven & results-oriented – motivated by goals, maintains a positive attitude, and consistently delivers high performance
• Collaborative team player – works well with others to achieve shared objectives and support colleagues.
• Detail-oriented & adaptable problem solver – ensures accuracy, follows processes, and handles diverse member needs effectively.

Package Description

Alongside a competitive salary of £24,570, you will also receive:

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays 
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

What to expect: 

There’s lots to learn prior to you starting your role, but don’t worry! We have a fantastic, dedicated training team who as part of your induction we will ensure you have all the knowledge and skills you need; providing you with a bespoke, fully paid 5-week training programme. The training will start on Monday 9th February 2026, and we will need your full attention during this time, so we won’t be able to accommodate any annual leave during the first five weeks. After training you will move into our high support graduation bay where you will refine your new skills and work with our brilliant established team of customer service experts. 

About the role: 

We have 4 full time roles available; full time shifts are Monday to Friday between the hours of 08:00 and 18:30. Our working week is 37.5 hours in total and our shifts work on a rolling rota of 08:00 – 16:30, 09:00 -17:30 and 10:00 - 18:30.   

This role sits under our ‘hybrid’ persona meaning a blend of home and office-based working, to suit you and the needs of the business. You will be provided with full equipment and support to fulfil your role.  

Please note the 5-week induction and training period will be primarily office based and run from 08:30am to 5pm; this is to provide you with the best possible support during the start of your journey with MPS. 

 Who We Are 

The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.

We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.

Medical Protection Society