Job Introduction

Make a global impact by leading operational excellence.

We’re looking for an experienced Operations Lead to join our international operations team. This is a pivotal leadership role, ensuring outstanding service delivery across multiple schemes and partners, driving efficiency, and fostering a culture of continuous improvement.

You’ll take the helm in managing relationships with 12 schemes and partners across international markets, ensuring they deliver exceptional, member-centric services. With responsibility for a £3m budget and oversight of circa 36 external colleagues, you’ll optimise performance against service levels, drive efficiency, and champion continuous improvement. This role is all about strategic leadership—shaping operational plans, influencing cross-functional collaboration, and embedding a culture of fairness and quality outcomes. If you’re passionate about transforming service delivery and creating positive member experiences, this is your opportunity to make a global impact.

As part of our Operations leadership team, you’ll:

• Set the strategic direction for schemes/partners, aligning with organisational goals.
• Champion a member-first approach, ensuring fair, consistent, and high-quality outcomes.
• Drive operational resilience, efficiency, and innovation through continuous improvement initiatives to enhance member experience.
• Collaborate with internal and external stakeholders to deliver seamless service.
• Ensure compliance with global regulatory requirements and governance standards.

What We’re Looking For

• Proven experience managing large multi-channel contact centre or service operations.
• Strong leadership and people management skills with a track record of building high-performing teams.
• Highly analytical and detail-oriented, with the ability to turn data into actionable insights.
• Evidence of driving and delivering change effectively.
• Experience managing services through third-party contracts.

In return, we can offer you:

• Discretionary on-target bonus of 15%. Up to a max 30% based on performance
• Superannuation contribution - Australia-12%, New Zealand-14%
• 30 Days Annual Leave
• Contribution towards Life, Income Protection and Medical Insurance
• Holistic health and wellbeing support package
• A truly flexible hybrid-working arrangement
• A culture that promotes inclusivity, wellbeing and rewards hard work

Ready to lead with impact?

Apply now and help us deliver trusted, valued services to members worldwide.

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our Talent Acquisition team by emailing careers@medicalprotection.org.

Medical Protection Society