Job Introduction

Are you a people-focused professional who takes pride in delivering exceptional service? Do you thrive in a busy, varied role where no two days are the same? We’re looking for a warm, organised and proactive Receptionist to be the welcoming face of the MPS and a trusted support to colleagues and Members alike. This is a part-time position, working from our fantastic Leeds office on three set days each week: Wednesday, Thursday and Friday.

You don’t need traditional reception experience to succeed in this role. What matters most is your ability to communicate clearly, build rapport, stay organised, use IT confidently and take initiative. If you enjoy helping others, take pride in getting things right first time, and want to work within a supportive and collaborative team, we’d love to hear from you.

Role Responsibility

• Deliver a professional, efficient and friendly front-of-house reception and helpdesk service for Members, colleagues and visitors.
• Ensure a safe, secure and well-managed office environment by following and promoting all relevant policies, procedures and business rules.
• Build strong relationships with internal and external stakeholders to maintain excellent service delivery and meet agreed SLAs.
• Provide comprehensive administrative and office support in alignment with operational KPIs and business standards.
• Support successful improvements in efficiency, quality and cost.

The Ideal Candidate

• A natural people person with confident, warm communication skills and a genuine commitment to outstanding customer service.
• Experience in hospitality, reception, customer service or office administration is welcome but not essential if you bring strong interpersonal skills.
• Confident using Microsoft Office and able to pick up new systems quickly.
• Highly organised, detail-focused and capable of managing a varied workload to tight deadlines.
• Adaptable, proactive and comfortable working in a continuously improving environment.
• Discreet and trustworthy, with experience handling confidential information appropriately.

If you’re looking for a role where you can make a meaningful contribution every day, supporting colleagues, enhancing Member experience and helping our organisation run smoothly, we’d love to hear from you. Apply today and bring your positive energy, dedication and professionalism to our team.

Shortlisting will take place on a rolling basis, so early applications are welcome.

Package Description

Alongside a competitive salary, you will also receive:

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.

We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.

Medical Protection Society