Job Introduction

MPS is looking for an experienced Claims Assistant to join their dynamic and member focussed Claims Handling team.

You will work with Claims Managers & Solicitors to provide exceptional service to our members, who are healthcare professionals from all over the world. You will manage your own small caseload, alongside giving hands-on support to Claims Managers and corresponding with our members, and internal and external stakeholders daily on the telephone and over email.

This is a progressive opportunity for someone already experienced and/or qualified in a legal or claims handling area to move to the next level and gain valuable experience in a fast moving and impactful area.

Role Responsibility

• Provide tailored day-to-day support for our members (both over the phone and in writing) who can be experiencing stressful circumstances.
• Carry out administrative activities on our case handling system, producing accurate and meaningful updates to members and third parties such as external solicitors, members of the public and medico-legal experts.
• Producing legal correspondence such as court documents and procedural letters at short notice.
• Reviewing large amounts of documentation, identifying the most urgent sections and escalating to senior colleagues.

The Ideal Candidate

• Knowledge and understanding of the Civil Procedure Rules is desirable. As is experience within a Personal Injury, Clinical or Professional Negligence environment.
• The ability to work independently under your own initiative and also as part of a team.
• Willingness to expand your skills and knowledge and work within multiple geographical jurisdictions.
• Demonstrate a compassionate and understanding telephone manner when supporting members who may be distressed.
• Understand the importance of protecting sensitive data and working in a confidential manner.
• Possess an exceptional level of attention to detail and the ability to compose high quality work as standard.
• Skilled in the ability to look at incoming correspondence to identify items that need immediate attention and how to prioritise such work.
• Excellent IT skills including Microsoft Office and researching topics using the internet and legal repositories.

Package Description

Alongside a competitive salary of up to £31,410, you will also receive:

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.

We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.

Medical Protection Society