Job Introduction

MPS has an exciting opportunity for an individual to join our Claims team, as a Claims Assistant. 

You will work with Claims Managers & Solicitors to provide exceptional service to our members, who are healthcare professionals from all over the world. You will manage your own small caseload, alongside giving hands-on support to Claims Managers and corresponding with our members, and internal and external stakeholders daily on the telephone and over email. 

This is a progressive opportunity for someone already experienced and/or qualified in a legal or claims handling area to move to the next level and gain valuable experience in a fast moving and impactful area.

Role Responsibility

• Providing tailored day-to-day support to members by phone and in writing, often during challenging and stressful circumstances.
• Supporting the handling of claims files, ensuring actions are completed within agreed service levels and escalating matters where appropriate.
• Managing and reviewing case documentation, identifying urgent issues, maintaining accurate records, and liaising with internal and external stakeholders.
• Producing a range of correspondence, including member communications, procedural letters and legal documentation,ensuring accuracy and professionalism at all times.
• Assistingwith the resolution of member queries and complaints, delivering fair outcomes and an excellent member experience whilemaintainingcompliance with policies and processes.

The Ideal Candidate

• Legal background preferred, ideally with completion of a Paralegal qualification/course, demonstrating an understanding of legal documentation, case management processes, and regulatory requirements.
• High levels of accuracy and attention to detail, being skilled at producing work to a high standard at a fast pace.
• Ability to manage multiple tasks, prioritise effectively, and maintain an organised system for case files and deadlines.
• Understand the importance of protecting sensitive information and maintaining confidentiality.
• Able to manage difficult conversations and escalate matters appropriately.
• Able to work within a team, effectively contributing to the group's success.

Package Description

Alongside a competitive salary, you will also receive: 

• Up to 10% discretionary annual bonus 
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 
• 21 days annual leave plus public holidays 
• Private Medical Cover 
• 3x salary death in service 
• Paid volunteering day 
• Employee Assistance Programme 

About the Company

The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.

We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.

Medical Protection Society