Job Introduction

We are looking for a customer focussed team player to join the Direct Sales and Service team as a Territory Adviser for New Zealand.

In this role you will deliver excellent member service and administration, predominantly through email, for existing and prospective members who practice in New Zealand. This can include processing payments, reviewing ATAs (authority to assist), answering email enquiries and ensuring all information held regarding members, such as grade, payment status, contact details, professional status and specialty is updated in a timely manner in line with information provided by the member or by an authorised third party.

Ideal Candidate

The ideal candidate will have experience working in a customer service environment, always endeavouring to deliver world class service, displaying empathy and managing difficult conversations confidently.

In this role, you will mainly liaise with members via email, so you will have good written skills and be used to communicating in this way.

You are an effective multi-tasker, eager to learn and familiar with using database applications for handling customer data, payments, etc.

Role Responsibility

• Efficiently and accurately manage all aspects of existing member administration.
• Efficiently and accurately review new membership applications and process into membership.
• Provide excellent end-to-end member experience by always delivering quality interactions with members.
• Ensure any expression of dissatisfaction is reported to support root cause analysis and continuous improvement.
• Act as SME for complaint/dispute resolution of escalated complaints relating to Applications.
• Work closely with schemes in New Zealand such as the Dentals Association and Medical Assurance Society (MAS).

Diversity & Inclusion 

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements.  We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

What’s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.

Package Description

• Hybrid working (Leeds office)
• Generous matched pension scheme
• Annual bonus scheme - up to 10%
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave (plus flexible bank holidays) and the option to buy or sell up to 5 days
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with an NHS-registered private GP
• Employee Assistance Programme 
• A range of shopping discounts 
• Defined salary and career path, control your own progression and development

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society