Role Responsibility

• Facilitate regular calls with Schemes to promptly identify and address queries or issues.
• Monitor Scheme performance against contractual obligations, including reviewing available reports.
• Serve as the primary point of contact for Schemes, handling queries and complaints, and collaborating with territory advisers and Team Leaders to formulate responses.
• Manage Scheme budgets, including raising POs, processing invoices, and handling accruals/closing POs after services are delivered.
• Assist with annual fee reviews with Schemes and collaborate with other business areas to finalize and document agreed fees.
• Coordinate with internal and external resources to review Scheme contracts as needed.
• Collaborate with Schemes to establish clear, documented processes and guidelines, reducing reliance on peer training and enhancing service and member satisfaction.
• Ensure Schemes understand and adhere to the MPS Complaints process.

The Ideal Candidate

• In-depth understanding of how MPS operates Schemes.
• Proven leadership and people management experience in multi-disciplinary teams.
• Strong operational management background, ideally within medical malpractice, insurance, or regulatory environments.
• Extensive experience in customer service and member management.

Package Description

Alongside a competitive salary of £30,556, you will also receive:

• Up to 15% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.

We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.

Medical Protection Society