Job Introduction

If you attended the Leeds Careers Fair in January and would like to be kept informed of future Customer Service roles within our Leeds contact centre, please register your interest in here.  The roles typically involve:

• Taking calls from our UK members and responding to queries around their medical & dental protection
• Dealing with new member applications, renewals and retention of our members
• Process subscription & refund payments using our online payment system
• Be the first point of contact for our members taking ownership of enquiries, acting as a "Member Champion" to manage through the earliest possible conclusion and deal with any issues timely and accurately
• Provide a high standard of member engagement and a high quality member experience at every interaction

Our next induction will start on Monday 20th April 2020

Package Description

• 12% company pension contribution (3% from the individual)
• Annual bonus scheme up to 10% (for permanent roles)
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave, plus bank holidays

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
We strive to be much more than a last line of defence by being at our members’ side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society