Job Introduction

Have you tried turning it off and on again? *insert IT crowd GIF*.

Are you someone with a genuine interest in IT who enjoys problem solving and is solutions focused? Someone who won't mind the day to day password resets or occasionally asking the above question, as you're somebody who loves helping others and ticking a job off your list.

This is a vital role within the business where you'll help to resolve a variety of technical queries from colleagues.  You'll be using multiple channels including phone, email, portal and chat to ensure incidents are dealt with in a timely manner.

*This is a Fixed Term Contract role to cover a period of 10 months*

Role Responsibility

• Provide 1^st Line technical support to MPS colleagues via multiple channels including phone, email, portal, chat and face to face.
• Provide regular status updates to colleagues to ensure that incidents and requests are effectively prioritised and actioned.
• Fulfil service requests raised by MPS colleagues for access to systems, resources and equipment.
• Ensure that work is completed in line with agreed quality guidelines and that SLA / KPI targets are met

The Ideal Candidate

You're someone with a real interest in IT, problem solving is your forte and solutions are your focus.

We'd love you to have practical experience working within a service desk or IT support team and you'll understand the importance of delivering against SLA and KPI targets. 

You'll be no stranger in explaining technical issues / terminology to us non-technical folk such that we can leave you alone until the next issue arises!

An understanding of the Office 365 suite and ITIL would probably help you ease into the role, but don't worry if not we will support you. 

As this role is a 10 month FTC it would be great if you were immediately available. 

Package Description

• 12% company pension contribution (3% from the individual)
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave, plus bank holidays
• Paid overtime 

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

This role sits within our Digital & Change division which aims to identify opportunities for future digital development. The IT Operations team provides expert support and solutions to colleagues across MPS to deliver service and support to members.  Strategic Change and Enterprise Architecture take the lead on providing transformational change across the organisation through the high value strategic and business projects.

Medical Protection Society