Role Responsibility

As our new Senior IT Service Delivery Manager, you will also:

• Manage the IT Service Delivery framework, adhering to ITIL best practices and organizational standards
• Establish, Mature, simplify, automate and enhance where possible all Operational Service processes including Service Transition
• Overseeing and assurance of the operation of the Infrastructure & Operations team - which involves handling incident management, request fulfilment, change, problem & service transition management processes
• Setup and manage relationships with third-party service providers which could include outsourced services
• Act as primary escalation point for business users and stakeholders for service issues

The Ideal Candidate

We are looking for:

• ITIL certification / service management accreditation
• Understanding of business objectives, financial management principles, and the ability to align IT services with organizational goals
• Significant experience obtained in an IT service support or delivery role operating with complex, distributed IT environments at scale 
• Experience of formal service support processes and procedures based on ITIL, including incident, change, problem management and service improvement 

Please view the role profile for the full list of essential and desirable criteria.

Package Description

Alongside a competitive salary as stated above, you will also receive:

• Up to 15% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Career development and progression opportunities
• A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
• A culture that promotes inclusivity, wellbeing and rewards hard work
• Car Salary Sacrifice scheme
• Healthcare cash plan
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with a NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

About the Team

Technology is at the heart of our organisation. It empowers our colleagues to deliver the best-in-class service to our members, whether that be through our systems, platforms and architecture or robust data insights to help influence business decisions. 

It is a very exciting time to get involved in our Member Experience, Digital and Data (MEDD) division, as the team are currently developing new Cloud-based architecture, introducing a new CRM system that will allow for better cross-team collaboration and re-defining our platforms and environments.

How MEDD work

We offer a truly-flexible hybrid working arrangement that is centred around our colleagues’ work-life balance. Technology allows us to collaborate effectively regardless of location, but we know sometimes you can’t beat being with your team in-person and our team tends to come on-site once or twice a month. However, we expect this can fluctuate throughout the year depending on our projects and current work. 

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions. 

To do this, we need exceptional colleagues who are trusted and supported to deliver their best work, so we can continue to provide the most trusted, valued and expert protection to members when they need us the most. 

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply. 

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our friendly Talent Acquisition team by emailing careers@medicalprotection.org

Medical Protection Society