Job Introduction

We have a great opportunity for a highly numerical Resource Capacity Planner to join us in our Direct Sales & Services team, where the main purpose of the role is to understand the requirements needed to deliver business objectives and ensure correct resource is planned to handle Member demand.

You will effectively manage the long-term forecasting for existing campaigns such as inbound calls and emails, while also taking the lead on introducing new work streams and building a capacity plan to meet the new demand.

Role Responsibility

• Ensure all current capacity plans are maintained and accurate, using historic data and actual performances throughout the year, to provide effective forecasting.
• Create new resource capacity plans; understanding Member contact demand and work outputs, to accurately measure and forecast resource requirement.
• Coordinate with Resource Scheduling, to ensure delivery of the capacity plans by effectively scheduling weekly resource available based on forecasted demand.
• Regularly review scheduling performance and planned activity with the resource scheduling team, to ensure resource is utilised effectively.
• Provide insight to senior management to support conversations regarding recruitment needs and performance.

The Ideal Candidate

We are looking for a tenacious individual who can work autonomously to deliver the requirements of the role. You will have strong organisational and planning skills and be a confident user of Microsoft Excel.

You will also be able to demonstrate the following experience:

• Planning and resourcing a Call or Contact Centre
• Creating capacity plans to clearly identify resource requirements
• Ability to capture and understand key business requirements
• Working towards and delivering agreed service levels and business KPI’s
• Ability to apply a range of insight techniques to drive business improvement

At MPS we understand that diversity is an important part of a truly inclusive community, and it’s something we're committed to as an organisation. The MPS Recruitment Team (Laura, Julia and Becky) welcome applications from candidates from a wide variety of backgrounds. Important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

We accept that not all applicants are able to meet all requirements of the role and therefore we consider applications based on merit and experience. We are open to discuss your application and to assist you through the process.

We celebrate diversity, promote inclusivity and are willing to consider flexible working options.

If you have any questions about any advertised role and how we can support you, please contact the Recruitment Team.

Package Description

• Salary circa £29,000
• 12% company pension contribution (3% from the individual)
• Annual bonus up to 10%
• Private medical insurance
• Health care cash plan
• 25 days annual leave plus bank holidays
• Option to buy and sell holidays

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society