Job Introduction

We are currently recruiting for an experienced analytical, and attentive process improvement specialist to join DS&S in the Business Development and Engagement division as a Operations Efficiency Analyst.

This is an excellent opportunity if you are wanting to join a growing dynamic team as you will play a pivotal role in generating solutions and ideas with a “can improve attitude”. If you are highly organised, problem solving, and would like to get involved improving processes for both our members and colleagues and have continuous improvement experience then this could potentially be the role for you!

It’s important that you have experience of driving implementation of “Lean” process improvement within a department to improve operational efficiency by identifying, analysing, and improving processes, and benefit analysis.

This role sits under MPS’ ‘Hybrid Persona’ meaning there will be a blend of home and office-based working, to suit you and the needs of the business. This is typically 1-2 days per week on-site.

NB-  this is a continuous improvement/process improvement role, and not a Business Analyst/ Data Analyst role.

Role Responsibility

• Investigate root causes of analysis using Lean methodologies
• Put together solutions on how processes can be more efficient
• Measure the benefits of improved processes
• Confidently present information to senior management team

The Ideal Candidate

• Strong written and verbal communication skills
• Excellent organisational and planning skills
• Problem Solving & analytic
• Strong experience & understanding of root cause analysis and lean Methodology
• Some one that is engaging & is a confident presenter
• Previous experience in a fast-paced call centre environment

Diversity & Inclusion

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements.  We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

What’s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.

Package Description

• Generous matched pension scheme
• Annual bonus scheme - up to 10%
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave (plus flexible bank holidays) and the option to buy or sell up to 5 days
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with an NHS-registered private GP
• Employee Assistance Programme 
• A range of shopping discounts 

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society