Job Introduction

We are currently recruiting for an experienced analytical, and attentive process improvement specialist to join DS&S in the Business Development and Engagement division as a Operations Efficiency Analyst.

This is an excellent opportunity if you are wanting to join a growing dynamic team as you will play a pivotal role in generating solutions and ideas with a “can improve attitude”. If you are highly organised, problem solving, and would like to get involved improving processes for both our members and colleagues and have continuous improvement experience then this could potentially be the role for you!

It’s important that you have experience of driving implementation of “Lean” process improvement within a department to improve operational efficiency by identifying, analysing, and improving processes, and benefit analysis.

NB. This is a continuous improvement/process improvement role and not a Business Analyst/ Data Analyst role.

Role Responsibility

• Investigate root causes of analysis using Lean methodologies
• Put together solutions on how processes can be more efficient
• Measure the benefits of improved processes
• Confidently present information to senior management team

The Ideal Candidate

• Strong written and verbal communication skills
• Excellent organisational and planning skills
• Problem Solving & analytic
• Strong experience & understanding of root cause analysis and lean Methodology
• Some one that is engaging & is a confident presenter
• Previous experience in a fast-paced call centre environment

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

Package Description

Alongside a competitive salary as stated above, you will also receive:

• Up to 10% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Career development and progression opportunities – 22% of our vacancies in 2023 were filled internally
• A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
• A culture that promotes inclusivity, wellbeing and rewards hard work
• Car Salary Sacrifice scheme
• Healthcare cash plan
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with a NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

We know flexibility is important to people and at MPS we want you to have the best work-life balance possible. This role has a blend of home and office-based working, to suit you and the needs of the business which is typically around 2 days per week on-site in Leeds.

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our friendly Talent Acquisition team by emailing careers@medicalprotection.org

Medical Protection Society