Job Introduction

We have an exciting job opportunity at the Medical Protection Society based in Leeds! We are currently seeking passionate individuals like you to fill two brand new leadership positions in our growing Underwriting team. If you are a seasoned people leader with experience in Underwriting operations, we are looking for you to join us as an Operational Underwriter in either our UK & Ireland or International team. 

At MPS, we are passionate about providing excellent underwriting services to our valued members. As an Operational Underwriter, you will take on a leadership role designed to provide guidance and support to a team of dedicated Underwriting Technicians. Your mission? To ensure that our members receive trusted and valued underwriting services, with a focus on fairness, optimal performance, and exceptional outcomes. You will do this by ensuring your team are set up with everything they need to deliver their job to the best of their ability, from nurturing an inclusive team environment filled with support, guidance and recognition, to providing appropriate and timely training, feedback and coaching, to encouraging collaboration and continuous improvement.

But that's not all! This role is your opportunity to make a real impact. You'll be at the forefront of continuous improvement initiatives and have the chance to drive meaningful change within our organisation. Imagine being part of a fairly newly established team, where your ideas and expertise can help shape the future of global underwriting and set you up for a fulfilling career at MPS.

Main Responsibilities

• Lead and manage a team of talented Underwriting Technicians, providing coaching and mentoring to maximise their potential.
• Collaborate cross-functionally with different teams, such as Business Development and Finance, as well as building relationships with internal and external stakeholders to support growth initiatives and maximise operational effectiveness.
• Operationalise the Underwriting strategy by delivering key performance indicators, service levels, turnaround times, and profitability targets.
• Oversee compliance with underwriting guidelines, delegated authority, and industry standards through regular reviews and reporting.
• Contribute to budget planning and resource optimisation to ensure efficient and effective performance.
• Foster fair treatment and positive outcomes for members, analysing feedback and implementing improvements.
• Create an environment that promotes risk identification and management, ensuring adherence to policies and regulations.
• Manage the impact of change initiatives, leading implementation projects, communicating and championing change in the department, and ensuring effective transitions to new ways of working.

The Ideal Candidate

We are looking for an experienced people leader, with the ability to build effective relationships which successfully empower and motivate their team to deliver for members while enabling them to reach their full potential.

Robust knowledge of underwriting operations and a deep understanding of how to gather department and stakeholder requirements is essential. The ideal candidate will have worked in an operational management role, within a similar organisation such as an insurance company. You should have excellent resource and productivity management and performance reporting skills, as well as a track record of driving change and continuous improvement.

Your exceptional interpersonal and communication abilities will enable you to build relationships with both internal and external stakeholders. Balancing conflicting priorities while managing your team and achieving targets is second nature to you.

You will have excellent customer/member service skills perhaps gained in a high volume operational environment such as a call centre and relate closely to our ‘member first’ organisational value.

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements.We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

Package Description

• Up to 15% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

The Medical Protection Society Ltd (MPS) is the worlds leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.

We are a not-for-profit organisation, meaning our members subscriptions are either invested into bettering the organisation, our employees and our products, or kept safe should our members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring our members best interests are at the core.

Medical Protection Society