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Membership Services Administrator - Australia

Job Introduction

We are looking for a confident communicator to join our small, friendly and passionate Membership team on a full time, fixed term basis until 31st July 2023.

In this role you will focus on providing world class service to our Australian dental members, servicing their membership related needs, including processing new membership applications, renewals and changes as well as handling insurance cover enquiries from existing members.

Our team is working in a hybrid way, which will typically see you working onsite 1-2 days per week in our modern office hub in Brisbane, and from home for the rest of the week.

Role Responsibility

  • Provide a professional and friendly member experience by responding to enquiries from existing and new members, and action requests relating to their membership in a timely manner.
  • Manage the processing of all membership applications, renewals, changes and queries in all systems.
  • Manage the membership email inbox and related workflow folders.
  • Update and manage the membership database and ensure all member correspondence is correctly electronically filed.
  • Provide information to existing and potential members on membership benefits and services, membership fees, categories and concessions and CPD events.
  • Refer all calls/emails regarding clinical matters to the Dento-Legal consultants for assessment, ensuring all member queries are answered immediately.

The Ideal Candidate

The ideal candidate will have experience working in a customer service environment, whether this be in a contact centre or face to face, always endeavouring to deliver world class service, displaying empathy and managing difficult conversations confidently.

As this role predominantly involves you talking to members via the telephone, you will be someone who enjoys having conversations with people, building rapport and solving problems. We also communicate with our members via email, so you will need good written communication skills as well. 

We are looking for someone with good attention to detail and accuracy when inputting information into the systems.

Diversity and Inclusion

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements.  We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

What’s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.

Package Description

  • Hybrid working
  • 25 days Annual Leave plus national public holidays and additional State and Territory public holidays
  • State and Territory holiday trading option
  • 10.5% Superannuation contribution
  • A range of shopping discounts, exclusive codes and cashback deals on purchases for a wide range of retailers
  • Financial wellbeing support, expert guides, tips and tools to help you manage your money better and improve your financial wellbeing
  • Wellbeing support, free specialist counselling, advice and signposting support through our Employee Assistance Programme and Mental Health First Aider network. Anytime access to a Wellbeing hub and a free Wellbeing App
  • Contribution towards Life, Income Protection and Medical Insurance

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society

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