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Member Journey Product Owner

Please Note: The application deadline for this job has now passed.

Job Introduction

We have an exciting, brand new opportunity for a Member Journey Product Owner to join our Member Experience, Digital and Data team based in Leeds!

As our new Member Journey Product Owner, you will be working closely with the Member Journey Product Manager to deliver the member journey product vision, alongside providing ongoing enhancements and continuous improvement of our member journey product(s) through people, process, and technology.

As our our Product team is newly established, this role will play a key part in developing and strengthening the function.

As MPS colleagues are spread across the globe, we utilise technology to facilitate our activities with occasional travel to our office. Our MEDD team are based in Leeds and tend to be on-site at least once or twice a week, but this may fluctuate depending on the needs of the business.

Role Responsibility

  • Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
  • Utilise voice of the member data, having a clear understanding of member expectations, preferences, and favourable desire against products
  • Ensure stakeholders throughout MPS understand and are clear on the value the Product team are delivering
  • Ensure that the Journey Product roadmap supports the overall business strategy and member vision

The Ideal Candidate

  • Be Lean Six Sigma qualified (green belt) with a demonstrable experience of effective improvement within a complex business environment.
  • Have a Thorough understanding of Agile software development methodologies, values, and procedures
  • Have Strong written and verbal communication skills; Can communicate complex topics in easily understandable terms/formats.
  • Have a proven track record of delivering data driven solutions with a member-first mindset

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

Package Description

  • Up to 15% discretionary annual bonus
  • 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
  • 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
  • Private Medical Cover
  • Healthcare cash plan
  • 6x salary death in service
  • A personal GP service enabling you to get a video consultation with a NHS-registered private GP
  • Employee Assistance Programme
  • A range of shopping discounts from major high-street retailers

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

We are a not-for-profit organisation, meaning our Members’ premiums are either invested into bettering the organisation, its employees and our products, or kept safe should our Members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.


Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Recruitment team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact Recruitment by email

Medical Protection Society

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