Job Introduction

We're looking for an Operational Team Lead to provide leadership to a team of professionally qualified technical experts (up to 12 direct reports). 

Your role will be to maximise operational effectiveness ensuring delivery of an excellent claims handling services for our members which is trusted, valued, and provides fair treatment and outcomes. 

Role Responsibility

• Build relationships with key stakeholders internally and externally to maximise operational effectiveness.
• Input into the ‘Academy’ (MPS's online learning platform) and continued development of competency frameworks and learning material – identifying training requirements and coordinating regular scheduled training sessions
• Provide cross departmental support where required to ensure KPIs are met and service standards are maintained
• Champion cultural and strategic changes taking place across the business

The Ideal Candidate

You'll have solid operational management experience, with a strategic view on things and a passion for leadership and coaching.  

You'll manage in a way that encourages teamwork, trust, cooperation and productivity with a focus on boosting day to day efficiency. 

You'll be a confident decision maker with a strong influential style who enjoys communicating with a variety of stakeholders both internal and external.  You're someone who is able to prioritise and delegate, whilst focusing on continuous improvement to help improve processes and streamline functionality. 

Package Description

• 12% company pension contribution (3% from the individual)
• Annual bonus scheme up to 15% 
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave, plus bank holidays

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society