Job Introduction

We're looking for a Market Research Analyst (Member Voice Analyst) to join our Member Experience and Insight team. This role will be the voice of our global members, accurately interpreting research to highlight member needs, wants and satisfaction with MPS. 

As part of our Member Experience team you'll help to lead the business in the bringing together and analysis of a range of member and market research sources to help address business objectives and achieve the best business decisions for our membership. . 

Role Responsibility

• In collaboration with other team members champion the Member Experience and Insight team (MX&I) so that we are recognised as representing the voice of the member and considered first as experts on member and market trends / the go-to place for such information
• Collaborate with the MX&I team members to utilise data and research findings to identify optimal segmentation models that help deliver the growth and Member First objectives
• Help to develop insight led decision making capability across the organisation by provision of accurate and engaging analysis and reporting
• Produce reporting on member and market needs, wants and satisfaction for key stakeholders including Exec and Senior Leaders and ensure appropriate and effective communication channels are utilised.
• Develop self-service dashboards for key stakeholders to monitor changes in member satisfaction
• Working with our external data suppliers to conduct primary market research that informs market and member needs, wants and experience with MPS and our competitors.

The Ideal Candidate

As you'll be actively managing multiple concurrent projects and tasks, you'll have strong project management/coordination skills in order to produce timelines and critical paths, ensuring things are on track to meet deadlines.  

Your technical ability will lie in qualitative and quantitative market research and knowing when best to apply one or the other. Naturally you'll have good analysis and reporting skills and be able to translate facts, figures and technical information into effective and clear business wide  communications. 

This role will involve working with a variety of stakeholders all with their own thoughts and ideas, so you'll be confident influencing and guiding them on what realistically can and can't be done, steering ways of thinking and encouraging them to consider alternatives. 

Perhaps you're an experienced researcher/analyst currently working in an agency setting and looking for a move client side, or you're a graduate with a passion to put your theory into practice, either way this role could be your new challenge!

Please note we may close the advert before the closing date if we experience high levels of interest so don't delay in submitting your application. 

Package Description

• 12% company pension contribution (3% from the individual)
• Annual bonus scheme up to 10% 
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave, plus bank holidays

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society