Job Introduction

Our Direct Sales and Service division provides contact centre services for our members which is trusted, valued and provides fair treatment and outcomes.

We are currently looking to appoint a Learning and Development Adviser, who will join the Support Services team within DS&S on a full time permanent contract. Although this is a hybrid role, inductions will be office based in Leeds.

This is an exciting opportunity for someone who has experience working in a training, learning and development environment. You will also have the autonomy to manage your own workload and work cross-functionally with other teams across the business.

MPS is a striving company, focusing on growing it’s Members and maintaining it’s leading position within this market. Our success in growth, drives more and more demand in Direct Sales & Service and along with-it increased requirements for more resource. This means our Learning & Development team are responsible for delivering a minimum of 4 inductions a year, giving new starters the knowledge and skills necessary in their role.

Role Responsibility

• Facilitate inductions of up to 12 individuals over a 5 week period – office based
• Identify training needs within the contact centre and proactively escalate these to line manager, to improve adviser capability in achieving agreed strategic and corporate objectives 
• Design and develop training material, to deliver effective and exceptional learning, and improving capability to deliver agreed objectives 
• Deliver training to new and existing advisers, improving knowledge and capability to achieve agreed strategic and corporate objectives  
• Support the delivery and embedment of Learning Standards across Direct Sales and Service  
• Complete full evaluation of training and development delivered within the contact centre. Measuring speed to competency, effectiveness of delivery and return on investment

The Ideal Candidate

We are looking for someone who is confident and engaging as you will be facilitating training and new starter inductions, whilst supporting the training and communication of change release within the contact centre.

You will be passionate about the design, delivery and facilitation of learning with the ability to deliver on a range of topics to a wide ranging audience. You understand that there are many different learning styles and people learn in different ways, you enjoy taking a creative and adaptive approach to fulfilling those different needs.

You will bring experience of working within a contact centre environment and have an understanding of DS&S’s working processes. 

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

Package Description

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society