International Case Manager
International Case Managers within the International Teams are responsible for managing their own case load of files and providing operational/administrative support to the MLAs/DLAs within the international teams to support the delivering of a world class service to members.
International Case Managers will advise and guide members through the various processes relevant to their caseload and act proactively and in a timely fashion at all times working with all members of the team. This may involve liaising with members, instructing Legal Advisers and Experts where necessary and exercising judgement to formulate strategies to advise and assist members in some cases.
International Case Managers will be expected to contribute to the ongoing success and continuous improvement of the service provided by the International Teams.
To work autonomously on what the business deems as lower risk cases, following regular strategic reviews with the MLA/DLAs to deliver a world class case handling service to MPS members.
- Investigating cases relevant to role level, evaluating cases with potential risks to members' professional standing in order to achieve best outcome for members.
- Making case handling decisions, knowing when to escalate, instruct Legal advisers etc. Proactively managing a caseload of files.
- Develop and maintain working knowledge of expected professional standards.
The Ideal Candidate
In order to be considered for this role you should have previous experience of case/file handling a busy in a legal, medical or insurance organisation.
This is a complex and challenging role, so we will be looking for demonstrable influencing skills, high quality verbal and written communication skills and IT literacy.
- 12% company pension contribution (3% from the individual)
- Annual bonus scheme up to 10% (for permanent roles)
- Private Medical Insurance
- Health Care Cash Plan
- 25 days annual leave, plus bank holidays
About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
We strive to be much more than a last line of defence by being at our members’ side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award
Medical Protection Society