The role exists to assist with the day to day management of services supported and maintained by the MPS IT Team. The role holder will be expected to work with peers and colleagues across IT to effectively contribute to Service Management processes and deliver a backlog of maintenance work, as prioritised by the Infrastructure Management Team.
- Act as a point of technical escalation for Incidents, Requests and Problems from the 3rd line team.
- Investigate and resolve allocated Problems, creating appropriate documentation, to ensure effective knowledge transfer to 3nd line and Service Desk.
- Undertake small change work items of differing complexity and scale, as defined by the Infrastructure Delivery Manager or Infrastructure Technical Manager, to be completed within predefined and agreed timescales.
- Ensure effective and detailed logging of change requests to current MPS standards through the Change Management process.
About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
We strive to be much more than a last line of defence by being at our members’ side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.
Medical Protection Society