Job Introduction

We have an exciting opportunity for a Infrastructure Analyst to join our Service Desk team!

At MPS, technology is at the heart of everything we do. It drives collaboration, streamlines our work, empowers our colleagues and most importantly, betters the experience of our Members.

Our Infrastructure Analyst’s deliver 3^rd Line technical infrastructure support to ensure our colleagues can provide a high quality and trusted service to our Members. You will be integral to the design, maintenance and day-to-day management of our IT platforms, alongside key cloud-based and technology-refresh projects.

This a hybrid role with a blend of home and office-based working. As MPS colleagues are spread across the UK, we utilise technology to facilitate our roles with occasional travel to our offices in Leeds or London.

Role Responsibility

• Deliver technical support within defined SLA’s in the maintenance of MPS systems (diagnosis of issue, design of solutions and implementation of solutions) in order to protect the integrity of MPS networks and data security.
• Install, configure and maintain service, software, hardware and application components
• Keep abreast of current information security issues and technical threats, how they may affect MPS systems
• Contribute to an environment where all colleagues in D&C recognise the importance of adherence to policies and procedures, risk identification and management
• Seek opportunities to improve service delivery, contributing ideas and making suggestions on how processes, tooling, solutions and ways of working can be enhanced

The Ideal Candidate

Package Description

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with a NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

We are a not-for-profit organisation, meaning our Members’ premiums are either invested into bettering the organisation, its employees and our products, or kept safe should our Members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Recruitment team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact Recruitment by email careers@medicalprotection.org

Medical Protection Society