Role Responsibility

As our new IT Business Systems Support Engineer, you will also:

• Own applications and the full lifecycle management, engaging with business customers to ensure the right level of support and resilience (including business continuity) are agreed and implemented
• Track and manage reliability performance against agreed performance metrics, in partnership with IT monitoring teams or other stakeholders, and ensure systems continue to meet these over time
• Participate in system design, application management, capacity planning with project teams and platform architecture discussions. Ensure all operational requirements including availability, performance and disaster recovery are met
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
• Participate in problem management activities, including blameless post-mortem incident analysis, and provision of technical insight, documented findings, outcomes and recommendations as part of a root cause analysis to troubleshoot priority incidents

The Ideal Candidate

We are looking for:

• Knowledge of application & IT management practices and certifications (ITIL, Agile, DevOps, SRE, SDLC). 
• Proficiency with cloud platforms 
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications 
• Experience with monitoring & Observability tools 
• Proficiency in troubleshooting and debugging applications

Package Description

Alongside a competitive salary as stated above, you will also receive:

• Up to 15% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Career development and progression opportunities
• A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
• A culture that promotes inclusivity, wellbeing and rewards hard work
• Car Salary Sacrifice scheme
• Healthcare cash plan
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with a NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

About the Team

Technology is at the heart of our organisation. It empowers our colleagues to deliver the best-in-class service to our members, whether that be through our systems, platforms and architecture or robust data insights to help influence business decisions. 

It is a very exciting time to get involved in our Member Experience, Digital and Data (MEDD) division, as the team are currently developing new Cloud-based architecture, introducing a new CRM system that will allow for better cross-team collaboration and re-defining our platforms and environments.

How MEDD work

We offer a truly-flexible hybrid working arrangement that is centred around our colleagues’ work-life balance. Technology allows us to collaborate effectively regardless of location, but we know sometimes you can’t beat being with your team in-person and our team tends to come on-site once or twice a month. However, we expect this can fluctuate throughout the year depending on our projects and current work. 

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions. 

To do this, we need exceptional colleagues who are trusted and supported to deliver their best work, so we can continue to provide the most trusted, valued and expert protection to members when they need us the most. 

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply. 

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our friendly Talent Acquisition team by emailing careers@medicalprotection.org

Medical Protection Society