Job Introduction

The Member Protection and Support Division is at the forefront of protecting the careers, reputations and financial risk of our members worldwide. The purpose of the role is to provide trusted and valued medicolegal services to our members.

The purpose of the role is to provide medicolegal case management services. Our MLC's advise members by telephone, in correspondence and face to face, about a wide variety of medicolegal and ethical issues affecting their professional practice. This can include, but is not limited to: complaints, claims, inquests, disciplinary and regulatory hearings, or a combination of one or more of these. 

Role Responsibility

• Advise on medico/dento legal and ethical issues affecting members’ professional practice and manage own caseload including advice, complaints, reports, claims, inquests, disciplinary and regulatory hearings which are more complex/higher profile.
• Be point of contact for technical expert/escalation for medicolegal work using such opportunities to coach and develop our people to deliver in accordance with governance, policy and process assuring positive outcomes for the member and membership fund.
• Deliver fair treatment and outcomes for members and compliance with associated governance, policies and standards set out by Council, its committees and delegated authorities.
• Manage informal complaints / expressions of dissatisfaction to achieve first touch resolution for our members and in accordance with policy standards and process ensuring fair outcomes for members, the membership fund.
• Please see the Role Profile for full responsibilities.

The Ideal Candidate

The successful DLC candidates are required to have both graduate and postgraduate medical degrees and/or diplomas and to be fully registered and licensed with a recognised regulator.

A healthcare law qualification and/or experience in a medico-legal setting would be advantageous but is not essential.

To be considered for the role you will also need to be able to demonstrate commercial awareness and operational understanding. 

These roles are full-time office based positions, whilst we do offer some flexibility in relation to working location and hours, we would like to see applications from candidates who can commit to this.

Due to the urgency of these roles we may commence interviews prior to the closing date so please submit your application as soon as possible.

Package Description

• Up to 21% company pension contribution (inc up to 6% contribution from the individual)
• Annual bonus scheme (for permanent roles)
• Private Medical Insurance
• Health Care Cash Plan
• 30 days annual leave, plus bank holidays

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
We strive to be much more than a last line of defence by being at our members’ side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society