Job Introduction

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

We strive to be much more than a last line of defence by being at our members’ side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

Role Responsibility

​The purpose of the role is to manage, investigate, resolve and respond to all Member complaints  in a professional and timely manner, complying with all MPS procedures and guidelines. This will ensure we are achieving the best outcomes for our members through complaints resolution.

• Working consistently with colleagues to ensure best Complaints solutions are achieved and ensuring that complaints are handled in compliance with all relevant UK and International legislation.
• Lead and performance manage the roles that are agreed within the Complaints function, ensuring that performance reviews and relevant training/development activities are identified and undertaken
• Act as a knowledgeable and effective technical expert for the Complaints team and wider management teams
• Develop and maintain high levels of technical MPS operating knowledge by building team knowledge
• Collate and maintain management information of settled complaints to facilitate estimating and identification of trends

The Ideal Candidate

• Clear and effective communication skills, both verbal and written
• Relevant professional qualification
• Ability to analyse data
• Excellent organisational skills, able to priorities key tasks and focus on delivering them
• Clear and effective communication skills, both verbal and written
• Extensive experience in operating within a complaint handling environment
• Experience of working in a regulated insurance, financial services, investment or banking sector

Package Description

• 12% company pension contribution (3% from the individual)
• Annual bonus scheme up to 10% (for permanent roles)
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave, plus bank holidays

About the Company

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society