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Claims Technical Consultant

Job Introduction

The Claims Handling team are looking for a Claims Technical Consultant to join them on a full time, permanent basis.

You will play a pivotal role in providing strong technical support to file handlers acting as technical referral point and escalation to the teams, coaching and developing team members in line with technical development frameworks and drive quality improvements to increase efficiency, effectiveness and member service whilst reducing claims costs. The role also involves wide stakeholder management both internally and externally, and a strategic view of the claims landscape.

This is a fantastic opportunity for someone who wants to further develop their technical, coaching and stakeholder relationship skills & be part of the senior claims’ leadership team.

If you would like to have a chat about the role before applying, please contact the hiring manager, Kareena Gray who will be happy to help.

Role Responsibility

  • Act as the technical referral point for file handlers and as the technical escalation point in accordance with agreed escalation processes across multiple jurisdictions.
  • Build relationships with key stakeholders internally and externally to maximise operational effectiveness and cost control.
  • Provide cross departmental support and lead quality partnership conversations where required to ensure KPIs are met, and service standards are maintained.
  • As the Claims technical expert, input into the divisional strategy and support in the delivery of strategy and priorities, divisional performance and achieving the desired culture which is cost focused.
  • Support in the management and investigation of informal complaints escalated within the team in accordance with policy standards ensuring fair outcomes for members, the membership fund and use all learning as coaching opportunities for team members

The Ideal Candidate

  • Experience of working with multiple stakeholders
  • Qualified solicitor (not essential)
  • Up to date knowledge of all relevant legal regulations, policies, and procedures
  • Coaching and mentoring skills
  • Managing internal and external stakeholders
  • Strong member management background

Package Description

  • Up to 15% discretionary annual bonus
  • 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
  • 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
  • Private Medical Cover
  • Healthcare cash plan
  • 6x salary death in service
  • Paid volunteering day
  • A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
  • Employee Assistance Programme
  • A range of shopping discounts from major high-street retailers

About the Company

The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.

We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.

Medical Protection Society


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