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Claims Manager - South Africa

Please Note: The application deadline for this job has now passed.

Job Introduction

Our Claims Managers are key to ensuring that any claims brought against our members are managed efficiently, with the best interests of our members and the member fund at heart. You will support the provision of excellent claims handling services for members which is trusted and valued and provides fair treatment outcomes, by managing a case load of claims files and using expert knowledge and judgement to formulate strategies in order to advise and guide members on relevant processes, ensuring an excellent member service is provided.

Role Responsibility

  • Directly managing a caseload of claims through to resolution or the service of proceedings.
  • Assessing the facts, law, apportionment issues, quantum and likely costs in order to devise and implement a case management and investigative strategy proportionate to the claim.
  • Ensuring accurate claims estimates are set and kept up to date.
  • Giving direction and input to to Claims Assistants when required.
  • Resolution of any apportionment issues
  • Obtaining additional documentary and factual evidence as required from the member(s) and other witnesses   
  • Please see the role profile for further role responsibilities.

The Ideal Candidate

You will have experience handling medical negligence claims in either the Insurance or Legal world. However, what really is important is that we want you to be as dedicated and passionate about representing our Members as we are. We need more great people to join our existing team who put our Members at the heart of everything we do. Medical Protection is an international organisation which handles every type of medical and dental negligence claim and we can offer you a mix of some of the most stimulating work you will encounter in your career. We want to develop you and we will work with you take your career to another level. If you are as ambitious and determined as we are and you want to be inspired by and empowered in your work, then you are the right person to work with us. 

Package Description

21 days leave 

Private Medical allowance


Performance related bonus up to 15% (for permanent roles)

Group Life Cover

About the Company

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.


Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our friendly Talent Acquisition team by emailing

Medical Protection Society

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