Job Introduction

Our Claims Handling team are looking for an eagle-eyed colleague to embrace an exciting opportunity to join them as a Claims Assistant on a permanent basis!

You'll be joining a team of other Claims Assistants within Claims Handling where you will support Dental Claims Managers and Dento Legal Consultants on a variety of tasks. You will also support our members through the preliminary part of a claim and pre-claim.

This is a great opportunity for someone who is currently in an admin-based role and looking to expand their skillset into a new area, or it might suit someone with a legal background looking to put their experience into practice while developing their existing knowledge.

Role Responsibility

• To triage incoming post to proactively identify cases that need immediate attention or a prioritised response (e.g. proceedings, other case types etc.) and escalate these to the appropriate team member for action; and, where applicable, to provide support on transition of a case from Claims Manager to Litigation Solicitor as required.
• Taking telephone calls from members, claimants’ solicitors and other third parties
• Work a variety of tasks on claims and pre-claims such as sufficiency checks, drafting correspondence to members and claimants’ solicitors and sending chasers.
• Review dental records to ensure full disclosure and prepare chronologies of records, case summaries, case reviews in accordance with applicable process/guidance/terms and conditions.
• Liaise with members, claimant’s solicitors and other third parties to obtain information at the outset of a new matter; confirming assistance to members and to comply with applicable Pre-action Protocols/statutory requirements.
• Draft court documents.
• Other ad hoc tasks as necessary.

The Ideal Candidate

• Have high levels of accuracy and attention to detail, being skilled at producing work to a high standard at a fast pace.
• Be able to work well under pressure.
• Be an excellent communicator with the ability to demonstrate empathy to others.
• Be comfortable working within a team, you are a valuable member who effectively contributes to the group’s success.
• Be able to work with minimal supervision.

Being eager to learn and develop your knowledge is important, as there will be lots to learn in your new role!

Diversity and Inclusion

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements.  We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

What’s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.

Package Description

• Hybrid working (Leeds office)
• Generous matched pension scheme
• Annual bonus scheme - up to 10%
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave (plus flexible bank holidays) and the option to buy or sell up to 5 days
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with an NHS-registered private GP
• Employee Assistance Programme 
• A range of shopping discounts 

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society