Cases Team Lead (Operational Manager)
Our Cases Team Leads and Medico/dento Legal services team Leads are Operational managers who report into the Heads of the department. Our leads are responsible for ensuring the delivery of high quality Case Handling services for our members. Coaching and leading a team of circa 10 direct reports and ensuring the team is delivering in aspects such as SLA's, cost, quality, resourcing and service/continuous improvement.
- Providing strong operational leadership in relation to people and strategy
- Coaching and developing direct reports
- Stakeholder management and relationship building
- Ownership of Case handling operational budgets
- Continuous improvement
The Ideal Candidate
The ideal candidate will come from either a clinical or operational background and will be able to demonstrate skills and experience in all or most of the following:
- Leadership and coaching experience
- Operational management experience from an insurance, medical, malpractice or other regulated environment.
- Resource planning, productivity management
- Change management
- Third party service delivery
Whilst operational/managerial experience is key, we are also open to considering candidates with medical or dental backgrounds who can also demonstrate some operational skills & experience.
- 12% company pension contribution (3% from the individual)
- Option to increase pension up to 21%
- Annual bonus scheme
- Private Medical Insurance
- Health Care Cash Plan
- 25 days leave
About the Company
Medical Protection Society (MPS) is the worlds leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong. We strive to be much more than a last line of defence by being at our members side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice. We continue to invest in our team to ensure that we are delivering the best possible service for members, this was recognised in 2016 when we were awarded an Investors in People Silver award.
Medical Protection Society