Job Introduction

We have an exciting opportunity for a Case Manager to join our Cases team, based in our office in Ireland! We are recruiting for a full time, permanent position.

This is an ideal opportunity for a qualified solicitor or barrister with experience in managing a caseload of healthcare regulatory cases.

As our new Case Manager, you will be at the forefront of protecting the careers, reputation and financial risk of our Members worldwide. You will be the first point of contact for member queries on our Advice Line and manage cases from initiation to resolution, alongside a multi-disciplinary team of highly experienced and supportive professionals.

Our Case Managers are critical to ensuring our Members receive the appropriate support they need. You will manage your own caseload to aid our members through sensitive and challenging times in their careers, developing both technical and stakeholder management skills in the process.

Role Responsibility

As our new Case Manager, you will:

• Be the first point of contact for Member queries on our Advice Line.
• Determine the level of member assistance to be granted in accordance with the membership policy and benefits on individual cases.
• Manage informal complaints / expressions of dissatisfaction to achieve first touch resolution for our Members.
• Deliver fair treatment and outcomes for members at all times, remaining compliant with associated policies and standards.
• Other responsibilities may include: presentations, article writing and coaching.

The Ideal Candidate

We are looking for someone who has:

• Strong time management skills and ability to prioritise tasks
• Analytical problem-solving skills and able to identify pragmatic approaches to resolution
• Customer service experience and passionate about providing the best service
• Demonstrable experience in managing complex or conflicting priorities
• Excellent verbal/written communication and interpersonal skills
• Experience of regulatory law is essential, ideally with a focus on medical/dental
  
   

Package Description

Alongside a competitive salary of , you will also receive:

• Up to 15% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

 The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.

We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.

Medical Protection Society