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Case Management Assistants Legal / Medical

Job Introduction

As a Case Management Assistant you will work closely with our Medicolegal and Dentolegal case management experts to provide assistance to our members on complaints and regulatory/disciplinary matters. You will have the opportunity to work collaboratively within the Advisory Team to provide a world class service to our members at all times.

Role Responsibility

  • Assessing the initial case to determine the appropriate case handling strategy, allocating tasks and recording the agreed approach.
  • Providing support and assistance on case management, liaising with members and panel lawyers, drafting correspondence, creating letters of instruction, and updating case statuses. 
  • Support the management of informal complaints / expressions of dissatisfaction to achieve first touch resolution for our members and in accordance with policy standards and process ensuring fair outcomes for members, the membership fund
  • Using the most appropriate channel of communication to keep members regularly informed.  Ensuring this advice and support is technically accurate, reflects policy and relevant codes of practice, with outcomes delivered in a professional and empathetic manner
  • Using CRM to support case management
  • Providing effective and proactive assistance to the team, message-taking, checking and co-ordinating file-related post and dealing with correspondence.

The Ideal Candidate

To be considered for this role you should be able to demonstrate investigation and analysis skills. You will have the ability to manage a wide range of complex and challenging situations whilst working autonomously, making case-related decisions, escalating where necessary to more senior members of the team.

The role requires excellent interpersonal and communication skills, high quality oral and written skills and a high attention to detail. Patience, tact and discretion are required when dealing with confidential and sensitive information.
We are particularly interested in candidates who can evidence experience of working within a clinical setting. Knowledge of professional regulatory frameworks, medical or dental terminology is ideal and previous experience of assisting with file/case handling is an advantage but not essential.


Package Description

21 days leave plus 12 bank holiday days

Private Medical allowance


Performance Related bonus up to 10%

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
We strive to be much more than a last line of defence by being at our members’ side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society


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