Job Introduction

We have 2 exciting opportunities for a Case Management Assistant to join our Member Cases & Claims department here at MPS, based in either Leeds or London!

We are recruiting for 2 fantastic people to join us on a fixed term contract for 12 months.

This role will involve supporting the provision of excellent case handling services for our members ensuring that we provide fair treatment, and outcomes. You will be assisting the file handlers in managing a case load of non-claim files, working closely with the wider case handling team to ensure excellent member service is provided.

If you are someone who loves speaking to people, wants to work with autonomy, and has excellent organisational skills, this could potentially be the role for you!

This role sits under MPS’ ‘Hybrid Persona’ meaning there will be a blend of home and office-based working, to suit you and the needs of the business. This is typically 1-2 days per week on-site.

Role Responsibility

• Assist and advise members where possible to ensure an efficient member service, escalating technical or advice matters as required
• Support the management of informal complaints / expressions of dissatisfaction to achieve first touch resolution for our members
• Deal with the post side of the role
• Support & Assist members over the phone
• Progress to support with more complex tasks

The Ideal Candidate

• Outstanding oral, written, and interpersonal skills
• Will have some experience speaking to people over the phone
• Manage difficult conversations
• Excellent attention to detail
• Great Multitasker

Diversity and Inclusion

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements.  We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

What’s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.

Package Description

• Generous matched pension scheme
• Annual bonus scheme - up to 10%
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave (plus flexible bank holidays) and the option to buy or sell up to 5 days
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with an NHS-registered private GP
• Employee Assistance Programme 
• A range of shopping discounts

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society