Job Introduction

We are on the hunt for two eagle-eyed team players to join our International Direct Sales & Services department on a full time, permanent basis as an Applications and Administration Adviser! This is a full time; permanent role and you will be based at our Leeds office.

The purpose of the role is to facilitate the timely processing of new international member applications and to assist with other member data administration tasks relating to members who practice outside of the UK & Ireland. This includes South Africa, New Zealand, Singapore, Hong Kong, Malaysia and the Caribbean and Bermuda.

This is an exciting opportunity for someone who has a great passion for working with people, has got strong administration experience, and is looking to enhance their skills & experience by working for a company that not only operates in the UK, but across 8 regions around the world.

We know flexibility is important to people and at MPS we want you to have the best work-life balance possible.  This role has a blend of home and office-based working, to suit you and the needs of the business which is typically 1-2 days per week on-site.

Role Responsibility

• Efficiently and accurately manage all aspects of new member applications.
• You will update the application tracker.
• Check the application for any missing information and liaising with the applicant or local scheme to request the missing information.
• Review application forms, creating a quote.
• Refer the application to other area of the business if necessary.
• Carry out various administration tasks on an ad hoc basis such as payment allocations, grade changes and membership information system changes notified by reports.
• Take ownership of member applications and associated enquiries – acting as a “member champion” - to manage them through to earliest possible.
• Provide a high standard of member engagement/care/excellence skills to provide quality member experience on every interaction.

The Ideal Candidate

The ideal candidate will have experience working in a customer service environment, always endeavouring to deliver world class service, displaying empathy, and enjoy working in a team to achieve daily targets.

In this role, you will mainly liaise with applicants and members via email, so you will have good written skills and be used to communicating in this way, some telephony contact will also be required.

You are an effective multi-tasker, eager to learn and familiar with using database applications for handling customer data.

Package Description

• Hybrid working (Leeds office)
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• Annual bonus scheme - up to 10%
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave (plus flexible bank holidays) and the option to buy or sell up to 5 days
• 6x salary death in service
• Career progression opportunities
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered private GP
• Employee Assistance Programme 
• A range of shopping discounts 

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society