Job Introduction

Working within our growing Digital and Change team, the purpose of the Application Support Analyst is to ensure consistently high-quality support to business critical MPS systems across the organisation. The role will do this by the successfully investigating production application issues, diagnosing root causes and providing information and recommendations of permanent issue resolution.

Role Responsibility

• As an Applications Support Analyst you will deliver service excellence by investigation, effective troubleshooting, resolution of incidents and change requests whilst managing expectations and communications
• In depth application behaviour knowledge of core MPS systems including: Microsoft Dynamics CRM; MS SharePoint; MAPS (Sapiens IDIT); Member Portal; Membership Governance; Membership Services websites
• Configuration support across a range of applications including user and reference data management
• Ownership and triage of live issues and provides further detail to allow the successful fixing, testing and implementation to the live environment

The Ideal Candidate

• You'll be fluent in SQL skills and have the ability to learn new applications and systems quickly - ideally you'll have worked in a similar position in Applications Support
• You will have a good deal of exposure to CRM systems
• Educated to a degree level or equivalent would be great, but not necessary if you have the relevant skills and experience we need for the role
• We would be very interested in an Applications Support Analyst with a background in Financial services or Insurance
• Most importantly, we're looking for somebody keen to learn, who will embrace new technologies and enjoy working with a small and friendly direct team; within an extensive an expanding Digital and Change team.

Package Description

• 12% company pension contribution (3% from the individual)
• Annual bonus scheme up to 10% (for permanent roles)
• Private Medical Insurance
• Health Care Cash Plan
• 25 days annual leave, plus bank holidays

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of more than 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
We strive to be much more than a last line of defence by being at our members’ side at every step, offering support, advice and world-class defence. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.

Medical Protection Society